Refunds, Disputes & Chargeback Policy
This policy explains how refunds, payment disputes, and chargebacks are handled on JustStayMe.
1. General principle
Payments for digital content, subscriptions, PPV content, and tips are generally non-refundable once access has been granted.
2. Eligible refund cases
- Duplicate payment
- Technical error where content access was not provided
- Fraudulent transactions
- Billing system malfunction
3. Non-refundable cases
- Change of mind
- Content already accessed
- User dissatisfaction
- Creator content preferences
4. Requesting a refund
Refund requests must be sent to SUPPORT_EMAIL within 7 days of payment.
Include:
- Transaction ID
- Email associated with account
- Reason for refund
5. Chargebacks
Initiating a chargeback without contacting support may result in:
- Account suspension
- Loss of platform access
- Ban from future transactions
- Legal action in case of fraud
6. Creator payouts and disputes
JustStayMe may hold creator balances when:
- Chargeback investigations
- Fraud suspicion
- Policy violations
- Legal obligations
7. Manual review
Refunds and disputes are reviewed manually. PLATFORM_NAME reserves the right to make final decisions.
8. Payment providers
Some payments are processed by third-party providers. Their terms and dispute rules may also apply.
9. Contact
Support: SUPPORT_EMAIL